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Sales & Marketing Co-ordinator - Rotorua
Mō mātou | About Volcanic Air
Volcanic Air is passionate about showcasing the breathtaking beauty of Rotorua and the greater Bay of Plenty region through exceptional scenic flight experiences. Operating from the Rotorua lakefront, they pride themselves on delivering safe, memorable, and world-class aviation experiences that exceed customer expectations. Their mission is to connect people with the natural wonders of New Zealand while building lasting relationships within the tourism industry. The Volcanic Air team is dedicated to creating a positive, collaborative environment where safety, service excellence, and customer satisfaction are at the heart of everything they do.
Ko wai tātou | Job Overview
Volcanic Air is seeking an experienced Customer Service, Sales & Marketing Co-ordinator to join their dynamic team on a permanent basis, Tuesday through Saturday. Reporting to the Managing Director and CEO, you'll serve as the operational hub of Volcanic Air, supporting front-office operations, coordinating flight logistics, and driving revenue growth through exceptional customer service and strategic relationship building. This role encompasses the complete customer experience from initial inquiry to flight completion, while actively pursuing and expanding sales opportunities through proactive market development, regular sales calls, trade show participation, and strategic partnership engagement. You'll be responsible for optimising passenger loadings, managing bookings, building relationships with accommodation providers and tour operators, and supporting digital marketing initiatives.
Tohu me te wheako | Qualifications & Experience
If you're passionate about tourism, love working with people, and are ready to join a fun, dynamic team in one of New Zealand's most beautiful locations, we would love to hear from you!
Volcanic Air offers a supportive team culture in a spectacular working environment, with opportunities for professional development within the growing tourism and aviation industry.
Please apply online with your cover letter and CV addressed to Kellie Hamlett, Recruitment Specialist at Talent ID Recruitment Ltd by 18th July 2025. Applications will be treated with the utmost confidentiality.
Āheinga | Eligibility
Applicants must have NZ residency or a valid NZ work visa.
Volcanic Air is passionate about showcasing the breathtaking beauty of Rotorua and the greater Bay of Plenty region through exceptional scenic flight experiences. Operating from the Rotorua lakefront, they pride themselves on delivering safe, memorable, and world-class aviation experiences that exceed customer expectations. Their mission is to connect people with the natural wonders of New Zealand while building lasting relationships within the tourism industry. The Volcanic Air team is dedicated to creating a positive, collaborative environment where safety, service excellence, and customer satisfaction are at the heart of everything they do.
Ko wai tātou | Job Overview
Volcanic Air is seeking an experienced Customer Service, Sales & Marketing Co-ordinator to join their dynamic team on a permanent basis, Tuesday through Saturday. Reporting to the Managing Director and CEO, you'll serve as the operational hub of Volcanic Air, supporting front-office operations, coordinating flight logistics, and driving revenue growth through exceptional customer service and strategic relationship building. This role encompasses the complete customer experience from initial inquiry to flight completion, while actively pursuing and expanding sales opportunities through proactive market development, regular sales calls, trade show participation, and strategic partnership engagement. You'll be responsible for optimising passenger loadings, managing bookings, building relationships with accommodation providers and tour operators, and supporting digital marketing initiatives.
Tohu me te wheako | Qualifications & Experience
- Previous customer service and sales experience along with a relevant tertiary qualification would be preferred
- Proven experience in tourism industry operations is desirable
- Proficiency in Microsoft Word, Excel, Google Calendar, and booking systems with an interest in the evolving digital environment (AI) creating data management efficiencies
- Experience with digital marketing platforms including Meta for Business and Canva
- Knowledge of cash handling and payment processing systems
- Previous experience coordinating trade shows or familiarisation trips would be desirable
- Articulate verbal and written communication skills are essential
- A high standard of personal presentation and confident dealing with people from diverse backgrounds
- Meticulous attention to detail and ability to multi-task effectively under pressure
- High degree of ownership, motivation, creativity and initiative
- Extremely safety conscious with commitment to health and safety protocols
- Fun, outgoing personality with flexible approach and strong team collaboration skills
If you're passionate about tourism, love working with people, and are ready to join a fun, dynamic team in one of New Zealand's most beautiful locations, we would love to hear from you!
Volcanic Air offers a supportive team culture in a spectacular working environment, with opportunities for professional development within the growing tourism and aviation industry.
Please apply online with your cover letter and CV addressed to Kellie Hamlett, Recruitment Specialist at Talent ID Recruitment Ltd by 18th July 2025. Applications will be treated with the utmost confidentiality.
Āheinga | Eligibility
Applicants must have NZ residency or a valid NZ work visa.
